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To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the arrows align.
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When refitting the outer cover of the ball, keep turning the central
locking dial clockwise. When it starts to click it is locked.
To view a short online video visit:
www.dyson.com/up19supportvideos
BLOCKAGES – THERMAL CUT-OUT
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This machine is fitted with an automatically resetting thermal cut-out.
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Large items may block the tools or wand inlet. If any part becomes
blocked the machine may overheat and automatically cut-out.
•
If this happens, follow the instructions below in 'Looking for
blockages'.
LOOKING FOR BLOCKAGES
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Switch 'OFF' and unplug before looking for blockages. Failure to do
so could result in personal injury.
•
Leave to cool down for 1-2 hours before checking the filters or
for blockages.
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Clear any blockage before restarting.
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Look for blockages in the wand, airways and cleaner head.
•
To release the hose from the machine, you will need to remove
the wand.
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Open the wand release cap.
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Pull the wand up and away from the handle.
•
Press the yellow release button in the connecting collar and remove
the wand from the hose.
•
Remove the clear bin and cyclone unit. Then release the hose from the
machine by pressing the silver tab on the base of the hose – you can
see it from the front of the machine.
•
Check for blockages in the hose.
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Beware of sharp objects when checking for blockages.
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To refit the hose, align the guides on the base of the hose with the
channels in the neck of the airway. Ensure the silver tab faces the front
of the machine. Push the hose on. It will click into place. To refit the
wand follow the instructions in the 'Operation' section.
•
To remove the base plate to access an obstruction, see 'Base plate –
disassembly/reassembly'.
•
To look for blockages in the front airway between the ball and the
cleaner head you will need to remove the cleaner head: see 'Base
plate – disassembly/reassembly' below on how to do this.
•
To look for blockages in the rear airway between the ball and the
cleaner head you will need to release the hose. Hold and slide
the silver cuff out. Check thoroughly for blockages and slot back
into place.
•
Beware of sharp objects when checking for blockages.
•
To look for blockages in the ball, open the clear plastic inlet on
the top.
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Refit all parts securely before using.
•
Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
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If your brush bar is obstructed, it may shut 'OFF'. If this happens, you
will need to remove the blockage.
•
Switch 'OFF' and unplug before proceeding. Failure to do so could
result in personal injury.
•
Beware of sharp objects when clearing obstructions.
•
If you still cannot clear the obstruction, please follow the instructions
below to remove the base plate. This gives more access to the
obstruction. Alternatively, contact a Dyson expert on the Dyson
Helpline or visit the website. Clearing brush bar obstructions is not
covered by your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
•
Switch 'OFF' and unplug before proceeding. Failure to do so could
result in personal injury.
•
Lay the machine on its front.
•
Detach the silver 'C' clip which is on the connection between the
cleaner head and the machine. It is quite firm, but do not pull it off
roughly. Use a constant, firm pressure.
•
Pull the cleaner head away from the machine. Use a constant,
firm pressure.
•
At each end of the cleaner head there are 2 silver levers:
– swing them out at right angles
– hinge the base plate open.
•
Beware of sharp objects when clearing obstructions.
•
To refit the base plate, hinge it closed.
•
To secure the base plate push both silver levers back into position so
they are flush with the surface of the cleaner head.
•
Refit the silver 'C' clip onto the cleaner head. The flatter edge of the
clip fits against the cleaner head. It is easier to slide one lug into its
slot before the other.
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Lay the machine on its back.
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Attach the cleaner head by sliding it on to the connections on the
lower front part of the ball. Ensure the electrical plug on the cleaner
head fits into the twin - block connection on the body of the machine,
which is directly above the airway. Push firmly: the cleaner head will
click into place.
DISPOSAL INFORMATION
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Dyson products are made from high grade recyclable materials.
Recycle where possible.
ONLINE SUPPORT
•
For online help, general tips, videos and useful information
about Dyson.
www.dyson.com/support
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the Dyson
Helpline with your serial number and details of where and when you
bought the machine.
Most questions can be solved over the phone by one of our Dyson
Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we
can discuss the available options. If your Dyson machine is under
warranty, and it is a covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind
the clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please
register as a Dyson machine owner. There are three ways to do this:
•
Online at www.dyson.com
•
Telephone the Dyson Helpline on 1-866-277-4649
•
Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson machine in the event of an
insurance loss, and enable us to contact you if necessary.
By registering online or by phone you will:
•
Protect your investment with a five year parts and labor warranty
•
Receive helpful tips on using your machine.
•
Be the first to hear about our latest inventions.
•
Registering only takes a few minutes and all you need is your
serial number.
5 YEAR LIMITED PARTS AND LABOR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR PARTS AND
LABOR WARRANTY
WHAT IS COVERED
Your Dyson machine is warranted against original defects in materials
and workmanship for a period of 5 years from the date of purchase,
when used for normal domestic purposes in accordance with the
Dyson Operating Manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start
90 days after the date of manufacture, according to Dyson's records.
This warranty provides, at no extra cost to you, all labor and parts
necessary to ensure your machine is in proper operating condition
during the warranty period. The replacement of any part of your
machine under warranty will not extend the period of warranty. Any
parts which are returned and replaced by Dyson will become the
property of Dyson. Please call the Dyson Helpline at 1-866-277-
4649 for more information. This limited warranty is subject to the
following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a
result of, due to, or from:
•
Purchases of machines from unauthorized dealers.
•
Careless operation or handling, misuse, abuse and/or lack
of maintenance or use not in accordance with the Dyson
Operating Manual.
•
Use of the machine other than for normal domestic purposes within
the United States, e.g. for commercial or rental purposes.
•
Use of parts not in accordance with the Dyson Operating Manual.
•
Use of parts and accessories other than those produced or
recommended by Dyson.
•
Faulty installation (except where installed by Dyson).
•
Repairs or alterations carried out by unauthorized parties or agents.
•
Clearing blockages from your machine or washing of the filter.
•
Normal wear and tear, including normal wearing parts, such as clear
bin, belt, filter, brush bar, hose assembly and power cord (or where
external damage or abuse is diagnosed), carpet or floor damage due
to use not in accordance with manufacturer's instructions or failure to
turn the brush bar off when necessary.
•
Damage as a result of use not in accordance with the rating plate.
•
Use of this machine on rubble, ash, plaster, drywall, liquids, or
wet surfaces.
•
Additionally, this limited warranty does not apply to any machine that
has had the serial number altered or removed.
If you are in any doubt as to what is covered by your warranty, please
contact Dyson.
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