TROUBLESHOOTING
Symptom
Remedy
"PLEASE LOGIN"
You haven't log in. Log in again.
"STATION NOT
Broadcast from the station is over.
AVAILABLE"
"STATION NOT
No station is selected.
SELECTED"
"STREAM ERROR"
Broadcast data is interrupted.
"THUMB FAILED"
Registration of Thumbs Up/Down has failed.
"TIMED OUT"
The request has resulted in time-out.
"CH LOCKED"
The selected channel is locked. Enter the correct pass code to
unlock. ( 11)
"CHAN UNSUB"
The selected channel is unsubscribed.
Call 1-866-635-2349 or 1-877-438-9677 to subscribe.
"CH UNAVAIL"
The selected channel is unavailable.
"CHECK ANTENNA"
Check the antenna and its connection are in good condition.
"CHECK TUNER"
Make sure the SiriusXM Vehicle Tuner is connected to the unit.
"NO SIGNAL"
Make sure the antenna is mounted outside the vehicle.
"SUBSCRIPTION
Your subscription is updated. Press the volume knob to
UPDATED –
continue.
PRESS ENTER TO
CONTINUE."
"WRONG CODE"
Make sure you have entered the correct pass code. ( 11)
No Bluetooth
• Search from the Bluetooth device again.
device is detected.
• Reset the unit. ( 3)
Pairing cannot be
• Make sure you have entered the same PIN code to both the unit
made.
and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 12)
"DEVICE FULL"
The number of registered devices has reached its limit. Retry
appears.
after deleting an unnecessary device. ( 15, DEVICE DELETE)
20
Symptom
Remedy
Echo or noise occurs.
• Adjust the microphone unit's position. ( 11)
• Check the [ECHO CANCEL] setting. ( 13)
Phone sound quality
• Reduce the distance between the unit and the Bluetooth
is poor.
device.
• Move the car to a place where you can get a better signal
reception.
• Voice calling method
• Use voice calling method in a more quiet environment.
is not successful.
• Reduce the distance from the microphone when you
• "N/A VOICE TAG"
speak the name.
appears.
• Make sure the same voice as the registered voice tag is
used.
"NOT SUPPORT"
The connected phone does not support Voice Recognition
appears.
feature.
• "NO ENTRY" appears.
There is no registered device connected/found via
• "NO PAIR" appears.
Bluetooth.
"ERROR" appears.
Try the operation again. If "ERROR" appears again, check
if the device supports the function you have tried.
"NO INFO" appears.
Bluetooth device cannot get the contact information.
Sound is being
• Reduce the distance between the unit and the Bluetooth
interrupted or skipped
audio player.
during playback of
• Turn off, then turn on the unit and try to connect again.
a Bluetooth audio
• Other Bluetooth devices might be trying to connect to the
player.
unit.
The connected
• Check whether the connected Bluetooth audio player
Bluetooth audio
supports Audio/Video Remote Control Profile (AVRCP).
player cannot be
(Refer to the instructions of your audio player.)
controlled.
• Disconnect and connect the Bluetooth player again.
• "HF ERROR XX"
Reset the unit and try the operation again. If this does not
appears.
solve the problem, consult your nearest service center.
• "BT ERROR" appears.