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INTRODUCTION
Connecting CAPAC to Cellular (continued)
8. From your mobile device, exit the MyQ-xxx Wi-Fi network.
NOTE: T Once your Device is connected, your mobile device automatically
disconnects from the MyQ-xxx Wi-Fi network and connects back to your
local Wi-Fi network.
9. Go back to your facility on myQbusiness.com to check the device status.
You may have to refresh the page to notice changes to connectivity.
NOTE: Be sure to update the firmware and test the relays before continuing to
install the CAPAC! When mounting the CAPAC, always consider cellular signal
strength.
Figure 6
Resolve issues with cellular connectivity
If cellular signal is not optimum, consider relocating the device to achieve better cellular signal strength
or adding the optional cellular antenna extension kit (G86LMT).
Reference Signal Received Power (RSRP) – The average power received from a single reference signal.
Reference Signal Received Quality (RSRQ) – Indicates the quality of the received signal.
LTE Cellular Using
RSRP or RSRQ
Good
> -14 dBm
Fair
> -115 dBm
Poor
< -115 dBm
PRE-INSTALL
Figure 7
Use a Cellular Signal Meter or the Diagnostic tab on the CAPAC AP page
RSRP
RSRQ
> -16 dBm
> -19 dBm
< -19 dBm
NETWORK
Figure 8
Cellular Connection
Are there one or more cellular
signals that are good or fair?
Yes or No
11
MOUNTING/POWER
If No (all cellular signals are poor), move CAPAC
and/or use external antenna kit (CELLXKT) to get
at least one cellular signal that is good or fair.
If all signal sources are still poor after taking
these actions, we recommend using Wi-Fi or
Ethernet connections
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