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Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units do not work
properly or flashing power
setting.
Surface unit setting
changed or turned off
unexpectedly.
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
My new oven doesn't
cook like my old one. Is
something wrong with
the temperature settings?
Food does not bake
properly
26
Possible Cause
Improper cookware being used.
Pan is too small.
Pan not positioned correctly.
Pan is not in full contact with glass surface.
In some areas, the power (voltage) may be low.
A fuse in your home may be blown or the circuit
breaker tripped.
Cooktop controls improperly set.
High cooktop temperature.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper size
being used.
The probe is plugged into the outlet in the oven.
Oven temperature needs adjustment.
Ingredient substitution
What To Do
that meets the minimum size for the element being used.
See the Pan size and shape section.
Pan size is below the minimum size for the element. See
Center the pan in the cooking zone.
Pan must be flat.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
should be illuminated at least partway around the grey
arc for that element. Press On then + or -
are clean and dry.
Allow the internal fan to cool the cooktop. Check if pan
boiled dry.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear as
the glass cools.
damage section in the Cleaning the glass cooktop
section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake,
and Convection Bake temperatures; it will not affect
Convection Roast, Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe
outcome.
49-80806 Rev. 4
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