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Frequently asked questions
Q Will my thermostat still work if I lose my WiFi connection?
:
: A Yes, the thermostat will operate your heating and/or cooling system with or without WiFi.
Q How do I find the password to my router?
:
: A Contact the manufacturer of the router or check the router documentation.
Q Why am I not seeing my WiFi setup page?
:
: A You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
Q Why isn't my thermostat connecting to my WiFi router even though it is very close to the
:
thermostat?
: A Verify that the password entered for the WiFi router is correct.
Q Where can I find my MAC ID and MAC CRC codes?
:
: A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or
on the back of the thermostat (visible when removed from wallplate). Each thermostat has a
unique MAC ID and MAC CRC.
Q My thermostat is unable to register to the Total Connect Comfort website.
:
: A Verify that the thermostat is correctly enrolled on your home WiFi network. The message
center will display WiFi Setup or Register at Total Connect. You might also see the WiFi Signal
strength icon. Verify that the WiFi router has a good internet connection. On your computer,
verify that
you can open the site at mytotalconnectcomfort.com
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
Q I registered on the Total Connect Comfort website but was unable to login using my new
:
account.
: A Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
Q I have signed up on the Total Connect Comfort website and have not received a
:
confirmation email.
: A Check for the email in your Junk or Deleted folder.
Q Is there a way to extend the signal strength?
:
: A Most standard routers can be set up to be a repeater. You can also purchase and install a WiFi
repeater.
For more FAQs, see honeywellhome.com/support
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