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Idiomas disponibles
Idiomas disponibles
For more detailed FAQs, please log in to the
APP, search in "Me"-"EAQ"-"Help Document"-
"Battery Camera"
The device prompts offline?
1) Check whether the equipment is in the
power-on state, and observe whether
the working light of the equipment is on
normally;
2) Confirm that the current location has
good wifi coverage and the network is
stable, make sure that the wifi signal is
above 75%;
3) You can try to use the third-party wifi
analysis tool "wifi analyzer" to analyze
the current wifi signal coverage and
interference status. If the coverage is
poor and the interference is large, it is
recommended to replace the camera
installation position or adjust the router
position or use a second-stage router;
4) Avoid using wifi extenders.
Update router or Wi-Fi password?
Delete the camera from your CloudEdge
account. After resetting the device, use the
new Wi-Fi and password to add it again.
Will not connect to WiFi?
1) The wifi currently connected to the the
mobile phone is a 2.4Ghz network; The
current location has good wifi coverage
and a stable network (wifi signal is
greater than 75%);
2) Avoid using wifi extender;
3) Check whether the wifi password is
entered correctly;
It cannot be ruled out that in the rare case of
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FAQS
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