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Symptom
Can not operate faucet using smart phone. 1. Smart phone is not connected to internet.
Control box can not see home WiFi (WiFi
signal lost)
Cannot download app to smart phone
App does not open.
Slow App Response.
Symptom
WiFi and Connectivity
Warning Code
Error Codes
Probable Cause(s)
2. Home WiFi is OFF.
3. Faucet has not been connected to WiFi.
4. Weak WiFi signal.
1. Home WiFi name changed or control box not on same
network as home WiFi.
2. Changed home WiFi password.
3. Home WiFi lost power or disconnected.
4. Weak home WiFi signal at control box location.
5. Control box has not been setup.
6. Need factory reset.
1. Smart phone is not a supported operating system
version.
2. Smart phone memory is full.
1. App did not update properly from the Apple App Store
or Google Play Store.
2. Default device icons will display until customized in app.
1. Weak internet connection at smart phone location.
LED DESCRIPTIONS
Probable Cause(s)
1. 3 blinks, (pattern of yellow/green color combination)
means your device lost connection to the network.
2. Blinking white sensor light.
1. 2 blinks, (pattern of yellow/green color combination)
means the faucet is low on batteries.
1. 4 blinks, (pattern of yellow) means there is a valve
failure with the faucet.
2. 5 blinks, (pattern of yellow) means the control box has
run into a catastrophic failure.
In smart phone ensure connection to internet through cell or WiFi.
Ensure home WiFi is operating properly.
Follow set instructions in the app.
Move router closer to controller or add WiFi extender near control box.
Check home WiFi name is proper. Restart control box and reconnect faucet.
Reconnect in app.
RESTART home WiFi (base station)
Consider adding WiFi extender near control box.
Follow instructions in app on smart phone to connect faucet.
Perform reset device.** (See pg. 20)
Upgrade smart phone to a supported operating system.
Clear items off smart phone to free up memory. Download app.
Follow instructions in app on smart phones to setup user account and synchronize
smart phone with control box. Then in the app settings the device icons can be properly
assigned. If needed, delete the app from your smart phone and reinstall.
Consider adding WiFi extender near desired use location of smart phone.
Recommended Action(s)
Check the status of your WiFi network. A reset of your router maybe needed. See other
WiFi symptoms above.
Allow 2-5 minutes for software update. Faucet will not operate during update.
Unplug battery holder cable. Replace batteries with new D alkaline batteries. (Step 15)
Ensure each waterline is open, and the spout hose is not being pinched at any point.
Perform reset device** (see pg. 20), if problem persist, call 1-800-289-6636.
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Recommended Action(s)
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