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Idiomas disponibles
Idiomas disponibles
Troubleshooting
PROBLEM
Unable to find the
Smart Switch on
the WiZ App
Unable to operate
the load (light)
with the ON/OFF
switch
Smart Switch not
responding to WiZ
APP control
Load (light)
not functioning
properly
Smart Switch not
connected to the
WiZ APP
CAUSE
Smart Switch is not
paired in the WiZ App
Wiring issue
No electricity
Load does not function or
is incompatible
Network connectivity
issue
Smart Switch is not
functioning correctly
Load (light) may not be
compatible or exceeding
limits
LED indicator will blink
if Wi-Fi password is
incorrect
Weak/low Wi-Fi signal
Network not supported
SOLUTION
Put the Smart Switch into Pairing
Mode. Open the WiZ App Add a
Device Wi-Fi Switch and follow
instructions for pairing.
To force the switch into Manual
Pairing, make sure light is turned off
and Long Press the ON/OFF Switch
(5 seconds).
Review and confirm the
INSTALLATION section in this manual.
Check that the power is ON at the
circuit breaker.
• Replace the load.
• Check the SPECIFICATION section
for compatible loads and limitations.
Check wireless network connectivity.
Please re-pair connecting Wi-Fi.
• Check SPECIFICATION section to
ensure load (light) is within limits.
• Replace the load (light).
Re-enter Wi-Fi password, making sure
it is the same as the Wi-Fi network
you are connected to.
Check Wi-Fi signal and position of
Smart Switch, to ensure that it is
within Wi-Fi range.
Check if Wi-Fi router is broadcasting
2.4 GHz, WPA2 Personal b/g. Try to
re-pair in the WiZ App.
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