Luvele LFVC4SETEU Instrucciones página 8

INSTRUCTION | P14
Warranty
Luvele Fresh Vacuum Canisters are backed by our 1 Year Total Cover Warranty. Our warranty
will cover any manufacturing fault with the product and will also cover damage caused during
transit.
Your warranty starts from the purchase date of your Luvele product. Please visit luvele.eu to
register your warranty. Further instructions can be found on your warranty card.
Warranty Process
We want to make any warranty claim as simple as possible for you. All you need to do is contact
us at support@luvele.eu and provide us information about the problem you are having with
your item. Firstly, we will suggest some troubleshooting ideas to establish whether or not the
issue can be fixed without a return. Photos and videos of the fault may be requested if and
where appropriate, and if it will ensure a faster resolution.
Generally, if you have an issue with your item within 30 days of receiving it, we will email you
a prepaid return label that can be printed out and used to send the item back with. We will
then generally send you a brand new item. The new item will be shipped within 48 hours
of receiving the faulty item back. A confirmation email will be sent when your faulty item is
received back.
If you have an issue after the 30 day period we will consider repairing your item if suitable. If
it cannot be repaired it will be replaced with a brand new item. Refunds will only be offered
within the 30 day money back guarantee, if you choose this option over a new replacement.
Outside of this 30 day period, your item will be repaired or replaced.
We are here to help, so please email us and the best solution to meet your needs will be
offered. support@luvele.eu | luvele.eu
INSTRUCTION | P15
Warranty