Trouble shooting
Repairs should be performed by a licensed technician only. Improper repair may result in
considerable danger to you and others.
If the supply cord is damaged, it must be replaced by the manufacturer or its service
agent or similarly qualified persons in order to avoid a hazard.
However, some minor problems can be resolved as follows.
Problem
Not ignited
Badly ignited
Noise made when
combusted and ignited
Flame goes out
when in use
Yellow Flame
Unstable Flame
Gas Smell
If problem is not solved, please contact customer care center.
Possible reason
No Spark
The burner lid is badly assembled
The gas supply is closed
The gas supply is not completely
open
The burner lid is badly assembled
The ignition plug is contaminated
with alien substance
The burners are wet
The holes in the flame spreader
are clogged
The burner lid is badly assembled
The flame supervision device is
contaminated with alien substance
Product being cooked has boiled
over and extinguished the flame
A strong draught may have blown
the flame out
The holes in the flame spreader
are clogged
Different gas is used
The burner lid is badly assembled
Gas leakage
EN-19
Solution
Check the electricity supply
Assemble the lid correctly
Open the gas supply
completely
Open the gas supply
completely
Assemble the lid correctly
Wipe alien substance with a
dry cloth
Dry the burners lids carefully
Clean the flame spreader
Assemble the burner lid
correctly
Clean the flame supervision
device
Turn off burner knob.Wait one
minute and reignite zone
Please turn off zone and check
cooking area for draught such
as open windows.Wait one
minute and reignite zone
Clean the flame spreader
Check the gas used
Assemble the burner lid
correctly
Stop using the product and
close the middle valve. Open
the window to ventilate.
Contact our service centre by
using a phone outside
V.1