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Chapter 13
Troubleshooting
Troubleshoot your radio using the method described in the table.
Table 22: Troubleshooting
If...
If there is no power,
If Customer Programming
Software (CPS) is unable to
read the radio,
If the radio generates contin-
uous tone when pressing the
PTT button,
If the radio does not transmit
audio when pressing the PTT
button,
If you receive communication
that is not within your channel,
If you hear a cracking noise
when nobody is talking,
If the audio quality is not good,
Then...
recharge or replace the Li-ion battery.
NOTE: Extreme operating temperature may affect bat-
tery life. See
Battery Specifications on page
perform one of the following actions:
•
Ensure that one side of the programming cable is connected
to the radio,and the other side of the programming cable is
connected to the USB port.
•
Verify that the switch on the programming cable is set at Dig-
ital position or Flash position in older version programming
cable.
•
Ensure that the radio is positioned correctly inside the Single-
Unit Charger (SUC).
press the PTT button again when receive mode ends.
perform one of the following actions:
•
Verify that nobody else is using the channel and try again.
•
When using an earpiece, ensure that the PTT button is disa-
bled.
•
Ensure to use the earpiece in-line with PTT button to transmit.
customize your PROFILE ID to a 4-digit number for all radios.
perform one of the following actions:
•
While wearing the radio on belts or pockets, check if the PTT
button is not against another object.
•
Use earpiece.
perform the following actions:
1 Check if the radio settings are the same in all radios.
2 Go to Advanced Configuration Mode.
3 Adjust the microphone sensitivity gain (MIC Gain).
MN003596A01-AB
Troubleshooting
15.
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