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FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Vacuum does not work.
Weak suction force.
Motor makes a strange
noise.
The first indicator is
red after turning on the
vacuum.
The first indicator blinks
red when charging the
vacuum.
Possible Causes
Vacuum is out of battery
or low on power.
Overheat protection
mode triggered by a
blockage.
Suction opening or air
duct is blocked.
Dust cup is full and/or
filter assembly is clogged.
Attachment is blocked.
Main suction opening or
extension rod is blocked.
Battery pack is damaged.
The charger is
incompatible.
Solutions
Fully charge the vacuum,
then resume use.
Clean the suction
openings or air duct. Wait
until the vacuum cools
down, then reactivate it.
Clear any blockages from
suction opening or air
duct.
Empty the dust cup and
clean the filter assembly.
Clear any blockages in
the attachment.
Clear any blockage in the
main suction opening or
extension rod.
Please contact after-
sales service to arrange
maintenance.
Only use the original
charger to charge the
vacuum.
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