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Basic troubleshooting
Windows
If you are unable to print:
1. If your printer is connected directly to your computer
with a USB cable, make sure the cable connections
are secure.
2. Make sure the printer is powered on.
The
(On button) will be lit green.
Make sure that the printer is set as your default
printing device:
1. Windows 7
: From the Windows Start menu, click
®
Devices and Printers.
2. Windows Vista
: On the Windows taskbar, click
®
Start, click Control Panel, and then click Printer.
3. Windows XP
: On the Windows taskbar, click Start,
®
click Control Panel, and then click Printers and
Faxes.
Make sure that your printer has a check mark in the
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose
Set as Default Printer from the menu.
If you are still unable to print, or the software
installation fails:
1. Remove the CD from the computer's CD/DVD
drive, and then disconnect the USB cable from the
computer.
2. Restart the computer.
3. Temporarily disable any software firewall and close
any anti-virus softare. Restart these programs after
the printer software is installed.
4. Insert the printer software CD in the computer's CD/
DVD drive, then follow the onscreen instructions to
install the printer software. Do not connect the USB
cable until you are told to do so.
5. After the installation finishes, restart the computer.
Windows XP and Windows Vista are U.S. registered
trademarks of Microsoft Corporation. Windows 7 is
either a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries.
Power specifications
Power adapter: 0957-2286
Input voltage: 100-240Vac (+/- 10%)
Input frequency: 50/60Hz (+/- 3Hz)
Power adapter: 0957-2290
Input voltage: 200-240Vac (+/- 10%)
Input frequency: 50/60Hz (+/- 3Hz)
Note: Use only with the power adapter supplied by HP.
Mac
If you are unable to print:
1. If your printer is connected to your computer with
a USB cable, make sure the cable connections are
secure.
2. Make sure the printer is powered on.
The
(On button) will be lit green.
Check your print queue:
1. In System Preferences, click
- Print & Fax (Mac OS X v10.6).
- Print & Scan (Mac OS X v10.7)
2. Click the Open Print Queue button.
3. Click a print job to select it.
4. Use the following buttons to manage the print job:
- Delete: Cancel the selected print job.
- Resume: Continue a paused print job.
5. If you made any changes, try to print again.
Restart and reset:
1. Restart the computer.
2. Reset the printer.
a. Turn off the printer and unplug the power cord.
b. Wait a minute, then plug the power cord back in
and turn on the printer.
If you are still unable to print, uninstall and reinstall
the software:
Note: The uninstaller removes all of the HP software
components that are specific to the device. It does not
remove components that are shared by other products
or programs.
To uninstall the software:
1. Disconnect the HP product from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the onscreen
instructions.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer's CD/
DVD drive.
3. On the desktop, open the CD and then double-click
HP Installer.
4. Follow the onscreen and the printed setup
instructions that came with the HP product.
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