Publicidad
Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING GUIDE
Please call or email our customer experience and technical support team for any help you may need.
BRAND
Rheem
or Richmond
®
®
The following table represents some of the most common technical support questions.
PROBLEM
Water heater is not heating
at all (water is flowing but
the unit is not heating - the
outgoing water temperature
is the same as the cold water
supply) - the digital display
does NOT light up.
Water heater is not heating
at all (water is flowing but
the unit is not heating - the
outgoing water temperature
is the same as the cold water
supply) The digital display
DOES light up.
Water heater is heating, but
the water temperature is not
hot enough.
The water temperature at the
faucet is less or greater than
the temperature setting of
my water heater.
CALL
800-374-8806
POSSIBLE CAUSE
No power or incor-
Make sure the breakers at main electrical panel are ON. You may have a
rect wiring.
faulty breaker or unit may be wired incorrectly.
Flow rate is too low
Your water heater has an activation flow rate of approximately 0.25 GPM
/ water pressure is
or .95 (1) LPM. If your water flow rate is less than this level, your unit will
too low.
not activate. Increase the flow rate.
Internal part failure.
Please call us for technical assistance.
Depending on your incoming water temperature and the kW of your
Flow rate is too
heater, your water flow rate may exceed the physical heating capacity of
high.
your water heater. Reduce the flow rate by installing an aerator
If it's a new installation, have your electrician double check the wiring. Is
Crossed wires.
possible that the wiring is incorrect.
Voltage less than
The heating elements on your water heater are design for 120 (3.5 kW)
120 (3.5 kW) or
or 240 volts (6.5 kW). When used with a lower voltage, they produce less
240 volts (6.5 kW).
heating power. You may need to upgrade to a larger input heater.
You do not need to mix as much cold water with your tankless water
heater compared to when you use a conventional water heater. You may
Mixing too much
also have an anti-scald feature on your faucet that is mixing cold water.
cold water.
These types of faucets can usually be adjusted to reduce the amount of
cold water mixed.
The computer chips in your tankless water heater are programmed with the
expectation that your incoming line voltage is 120 (3.5 kW) or 240 volts
Voltage less than
(6.5 kW). If you have less than 120 (3.5 kW) or 240 volts (6.5 kW), it may
120 (3.5 kW) or
affect the reading on your water heater's digital display and cause it to read
240 volts (6.5 kW).
slightly higher than the actual output temperature. To compensate for this,
increase the setting on your water heater if you need / want hotter water.
Your faucet may have an anti-scald feature or a tempering valve that auto-
Anti-Scald pressure/
matically mixes cold water even when you turn your control lever or handle
balancing valve or
to full hot. These devices are usually adjustable so you can turn off the cold
tempering valve.
mix completely. You can compensate for this by increasing the setting on
your water heater if you need/want hotter water.
As the hot water from the heater runs through the hot water delivery system
Thermal loss due to
to your faucet, some heat will be lost especially if it has long distance to travel
long pipe run
or the pipes are cold. This is normal. You can compensate for this by increas-
ing the setting on your water heater if you need/want hotter water.
Water temperature
Check your flow for too little flow, wrong aerator size, or internal part failure.
at the faucet is
Call us for technical assistance.
too hot
12
EMAIL
eco.support@eemax.com
SOLUTIONS
Publicidad
