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FAQ
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If the vacuum is not working properly, please refer to the table below.
Errors
Vacuum is out of battery or
low on power.
Overheat protection mode
Vacuum does not work.
triggered by a blockage.
Suction opening or airway
passage is blocked.
Dust bin is full and/or filter
assembly is clogged.
Weak suction force.
Attachment is blocked.
Motor makes a strange
Main suction opening or
noise.
extension rod is blocked.
The charger does not plug
into the vacuum well.
The battery is charged
The battery indicator does
and switches to Sleep
not light up when charging.
Mode automatically.
If the problem persists after
ruling out the above two
possibilities.
Battery temperature is
Charging too slow
too low or too high.
18
Possible Causes
Solutions
Fully charge the vacuum,
then resume use.
Clean the suction openings
or air duct. Wait until the
vacuum cools down, then
reactivate it.
Clear any blockage from
suction opening or air duct.
Empty the dust bin and
clean the filter assembly.
Clear any blockages in the
attachment.
Clear any blockage in the
main suction opening or
extension rod.
Check whether the charger
is properly plugged into the
vacuum.
The vacuum runs normally.
Please contact the after-
sales service department
for maintenance.
Wait until the battery's
temperature returns
normal, then resume use.
Troubleshooting
If the vacuum is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to find your solution.
Error Icon
Possible Causes
Clean the brush
Air duct blocked
Overheating
WEEE Information
ll products bearing this symbol are waste electrical and electronic
A
equipment (WEEE as in directive 2012/19/EU) which should not be mixed
with unsorted household waste. Instead, you should protect human
health and the environment by handing over your waste equipment to
a designated collection point for the recycling of waste electrical and
electronic equipment, appointed by the government or local authorities.
Correct disposal and recycling will help prevent potential negative
consequences to the environment and human health. Please contact the
installer or local authorities for more information about the location as
well as terms and conditions of such collection points.
Solutions
Refer to the maintenance
guide [Cleaning the Soft
Roller Brush Bar] section to
clean the fiber material and
hairs wrapped around the
roller brush.
Check whether the dust
bin, extension rod, and
soft roller brush bar are
blocked.
Please contact our after-
Error
sales service department
for maintenance.
Please wait and continue
to use after battery
temperature is normal.
EN
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