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24 TROUBLESHOOTING
Problem
Doors are difficult to
open.
Lights do not work.
The interior of the
refrigerator is covered
with dust or soot.
Noises
Problem
The appliance is
noisy and generates
abnormal sounds.
Rattling
Popping
Vibrating
Possible Causes & Solution
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of
appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air
cools, it can create a vacuum. If the door is hard to open, wait one minute to
allow the air pressure to equalize, then see if it opens more easily.
LED lighting failure.
• The refrigerator compartment and bottom front of the refrigerator use LED
lighting, and service should be performed by a qualified technician.
Light mode is set to Off.
• If the exterior mood light is off, press the Light button to change the light
mode to Auto or On.
The refrigerator is located near a fire source, such as a fireplace,
chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such as a
fireplace, chimney or candle.
Possible Causes & Solution
Is the appliance installed on a weak floor or improperly leveled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the
Leveling and Door Alignment section.
Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
If the side or back of the refrigerator is touching a cabinet or wall, some
of the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate
against any wall or cabinet.
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