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Troubleshooting and support
Problem(s)
The drive is not
working properly or
there is no power to
the drive when I turn it
on.
The computer does
not recognize the
drive.
When I leave my
computer idle for a
while and come back,
the drive will not work
properly.
The drive feels warm
when powered on. Is
this dangerous?
User's Manual
Solution(s)
Check to make sure the drive is
connected properly to the computer or
USB hub. If you are using a USB hub,
check to make sure that the hub is
properly connected to your computer and
to a working electrical outlet.
Check to make sure the connected
computer is on.
Check to make sure the AC adaptor is
connected to the drive and to a working
electrical outlet.
Check to make sure your cable
connections are secure.
Check to make sure that the cable is firmly
connected to the computer and the drive.
Disconnect and then re-connect the cable
and then try accessing the drive again.
If you are using a USB expansion card,
make sure it is working properly and
update the software/firmware, if
necessary.
Check to make sure you have the latest
updates for your operating system.
Your computer may have gone into Sleep/
Standby mode. Touch any key or move
the mouse to wake up the computer.
If the drive still does not work, try
restarting your computer.
When in operation, the drive may feel
quite warm to the touch. This is normal.
STOR.E D10
EN-15
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