Ninja Double Stack XL SL400EU Manual De Instrucciones página 25

MANUFACTURER'S GUARANTEE
The Ninja Guarantee
When a consumer buys a product in the UK, they
get the benefit of legal rights relating to the quality
of the product (your "legal rights"). You can
enforce your legal rights against your retailer,
including Ninja if you bought your Ninja kitchen
appliance from ninjakitchen.eu. However, at Ninja
we are so confident about the quality of our
products that we give the owner an additional, free
parts and labour manufacturer's guarantee of up
to 2 years.
The guarantee it comes with is an important
consideration - and reflects how much confidence
the manufacturer has in its product and
manufacturing quality.
The manufacturer's guarantee does not affect
your legal rights.
How long are new Ninja machines guaranteed
for?
Our manufacturer's guarantee lasts for one year
from the date of purchase as standard, or for two
years if you register your purchase with us within
28 days.
How do I register my Ninja guarantee?
If you have purchased your Ninja kitchen appliance
directly from ninjakitchen.eu your guarantee is
registered automatically. If you bought it from
anywhere else in the UK, you can register your
guarantee online within 28 days of purchase.
• To register online, please visit www.ninjakitchen.
eu/register-guarantee or scan the QR code in
your instruction booklet.
• Keep a note of the date you purchased the
machine.
IMPORTANT:
• Keep your receipt if you bought your Ninja
kitchen appliance from anywhere except
ninjakitchen.eu. You will need it to claim under
your guarantee.
• The free Ninja guarantee only applies in the UK.
What are the benefits of registering my free
Ninja guarantee?
When you register your guarantee, you will get an
extra year of cover. We'll also have your details to
hand if we ever need to get in touch. If you further
agree to receive communications from us, you can
also receive tips and advice on how to get the best
out of your Ninja kitchen appliance and hear the
latest news about new Ninja technology and
launches.
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What is covered by the free Ninja guarantee?
Repair or replacement (at Ninja's discretion) of
your Ninja machine, including all parts and labour.
What is not covered by the free Ninja guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent
use or care, misuse, neglect, careless operation
or handling of the Ninja kitchen appliance which
is not in accordance with the Ninja Operating
Manual supplied with your machine.
• Damage caused by use of the Ninja kitchen
appliance for anything other than normal
domestic household purposes.
• Damage caused by use of parts not assembled
or installed in accordance with the operating
instructions.
• Damage caused by use of parts and accessories
which are not Ninja Genuine Components
• Faulty installation (except where installed by
Ninja).
• Repairs or alterations carried out by parties other
than Ninja or its agents.
How can I claim under the free Ninja guarantee?
Contact our customer service helpline on 0800
862 0453. For service hours please visit our
website under 'Contact Us'. It's free to call, and
you'll be put straight through to a Ninja
representative. You'll also find online support at
https://support.ninjakitchen.eu/. The Ninja
representative will go through some
troubleshooting with you, and if we conclude
that the item has failed, we will send you a
replacement part or a returns label to send the
defective item back to us free of charge. When
you have delivered the defective product to us,
we will send you a replacement.
Please remember that the item will need to be
boxed when you return it to us. It can be any
suitable box, it does not have to be the original
packaging.
Where can I buy genuine Ninja spares and
accessories?
Ninja spares and accessories are developed by the
same engineers who developed your Ninja kitchen
appliance. You'll find a full range of Ninja spares,
replacement parts and accessories for all Ninja
machines at www.ninjakitchen.eu. Please
remember that damage caused by the use of
non-Ninja spares may not be covered under your
guarantee.
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