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TROUBLESHOOTING
It is essential to disconnect power by unplugging the power cord from the outlet before attempting
to fix any issues with your evaporative cooler. If you are experiencing a problem that is not listed
here, please visit our support page, or contact our Customer Care team for help. Your safety is
our top priority!
Symptom
Possible Causes
Water
Dirty evaporative media
droplets
does not absorb water
in the air
efficiently
stream
Gaps between media
pads
Too much water being
delivered to media
Insufficient
The pump does not
water flow
appear to be running
or media
as intended
wetting
Remedies
1. Clean evaporative media
2. If the problem persists, replace evaporative media.
Make sure the cooler is level. Adjust pads so there are no gaps between
each block.
1. Check spray bar for clogs, clean or replace as necessary.
2. Reduce water flow rate by changing Cooling mode to Eco or Manual
and selecting a lower pump speed.
1. Check spray bar for clogs, clean or replace as necessary.
2. Increase water flow rate by changing Cooling mode to Max Cooling or
Manual and selecting a higher pump speed.
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