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Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be acknowledged or
accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure's
warranty obligations.
1. Can not provide proof of purchase.
2. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such
as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.).
3. Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation.
4. Improper application of electrical supply voltage, current and/or frequency.
5. Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed
in the installation manual supplied with each product).
6. Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow.
7. Modifications to any part of the product.
8. Unauthorized repair attempts.
9. Products whose serial number sticker or imprint has been removed, defaced or tampered with.
10. Products purchased from unauthorized dealers/resellers.
11. Free products/rewards/gifts.
12. Products used outside of the purchasing region, and products that are shipped to areas that are not easily
accessible by courier or freight services, such as overseas or remote islands.
13. Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of
the product.
14. This limited warranty does not cover any battery cell or product containing a battery cell unless you fully
charge the battery cell within thirty (30) days of receiving the product and subsequently charge it at least
once every 3 months. Failure to do so will void the warranty for the battery cell and coverage for any
associated damage or malfunctions. It is preferable to fully charge it within seven (7) days of receiving the
product.
15. Our warranties are non-transferable from end user to end user.
Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product.
Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure
Support Team reserves the right to make a final determination regarding warranty service eligibility, and to
determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.
How to Claim your Warranty
Step 1
Claim your warranty on any channel below:
www.zendure.com
1
Email to support-eu@zendure.com
2
Zendure apps
3
Step 2
Please be prepared with documentation or a short video with the following information:
Order number
1
Proof of purchase
2
Serial number
3
Visual proof depicting the defect (include video or photo)
4
Email address
5
Contact telephone number
6
Address for receiving the replacement
7
Step 3
The Zendure support team will make a final determination regarding warranty service with our RMA report. This
may include options such as shipping the product for repair, on-site repair, or replacement.
Step 4
Ship the item(s) to Zendure with your RMA number included on the shipping label on the outside of the
packaging. Do not write the RMA number on the green carton box.
Read the Zendure App user guide and access the download link here:
https://eu.zendure.com/pages/download-center
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