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FREQUENTLY ASKED QUESTIONS
Can I leave my AC in place through the
winter?
This is not recommended.
What are the standard wattage and amps
used?
Information pertaining to watts and amps can be
found on the rating plate located on the side of the
unit.
When should I use the exhaust hose?
The exhaust hose should be used in cool, dry, heat
and auto modes. It is not required in fan mode.
Can I use an extension cord?
No, an extension cord may not be used.
Can I extend the length of the exhaust
hose?
No. The unit was designed with the length of the
hose in mind and has only been tested under those
conditions. Instead use an additional fan to blow the
cool air to other locations.
When should I use a drain hose?
The drain hose can be used when manually
draining the water or if using the continuous drain.
Where do I drain water from?
The water drains from the drainage port located at
the bottom of the unit.
Odors
Odour is caused by the formation of mold or
mildew on internal surfaces. This can happen when
there is poor air circulation, a dirty filter or the air
conditioner was not used for a period of time.
• Ensure the filters are clean.
• Run the unit on fan mode to remove any internal
moisture.
Please give your unit a hard reboot. Unplug it and
plug it back in after 15-20 minutes. This allows the
unit to warm and drain if there is any frost stopping
draining and go back to factory settings.
TROUBLESHOOTING
Appliance does not come on
• Plug is not fully inserted into the wall outlet
• Blown fuse or circuit breaker
• Internal safety device has tripped
Appliance works for a short time only
• Bends in the air exhaust hose
• Air discharge is blocked
Insufficient cooling
• Windows, doors and/or curtains open
• Active heat sources in room
• Air exhaust hose is detached from unit
• Unit is too small for room
Odors
• Air filter is clogged or dirty
Appliance does not operate for about three
minutes after restarting it
• This delay is part of normal operation
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