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Idiomas disponibles
Idiomas disponibles
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or re-
placement of the product does not result in an exten-
sion of the warranty period, nor does this service ini-
tiate a new warranty period for the product or for any
installed spare parts. This also applies when using
an on-site service. The product concerned is to be
cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
tion. If a product is sent in incomplete without the
complete scope of delivery, the missing accessories
will be charged / deducted in value if the product is
exchanged or in the event of a refund.
Partially or completely dismantled products cannot
be accepted as a warranty claim. In the event of an
unjustified complaint or if outside the warranty peri-
od, the purchaser shall generally bear the transport
costs and the transport risk. Please report a war-
ranty claim in advance to the service centre (see
below). It is generally agreed upon that the defective
product will be returned to the service address given
below with a brief description of the fault by organ-
ised return or, in the case of repair outside the war-
ranty period, with sufficient postage, taking the ap-
propriate packaging and shipping guidelines into ac-
count. Please note that your product (depending
on the model) will be free of all operating materi-
als when returned for safety reasons. The product
sent to our service centre must be packaged in such
a way that damage to the product under complaint is
avoided during transport. After successful repair / re-
placement, we will send the product back to you free
of charge. If products cannot be repaired or re-
placed, a sum up to the purchase price of the defec-
tive product may be refunded at our own discretion,
taking into account any deduction for wear and tear.
These warranties are only for the benefit of the origi-
nal private purchaser and cannot be assigned or
transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the gomag 20V series.
Thus, the warranty period for these products totals
10 years. Batteries / rechargeable batteries, battery
chargers and accessories are excluded from this.
You can claim this warranty extension by registering
your Scheppach product from this range at https://
garantie.scheppach.com no later than 30 days from
the date of purchase. After registering online suc-
cessfully, you will receive confirmation for the item-
related warranty extension.
30 | GB
6. In order to submit your warranty claim, please
contact our service centre.
Preferably, please use our form on our homep-
age: https://www.scheppach.com/de/service
Please do not send us any products without
first contacting and registering with our service
centre.
Contacting our service centre first is mandatory
to claim these warranty promises. Warranty
claims must be made before expiry of the warranty
period within 14 days of discovery of the defect. For
this purpose, the original purchase receipt and, if
necessary, confirmation of the item-related warranty
extension are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our ser-
vice centre. If, in exceptional cases, the processing
time mentioned is exceeded, you will be informed in
good time.
8. Wear parts are generally excluded from the war-
ranty! - Wear parts are: a) supplied, attached and/
or installed batteries / rechargeable batteries as well
as b) all model-dependent wear parts (i.e. belts,
saw blades, tool attachments, grinding discs, filters,
carbon brushes etc., see operating manual). The
warranty does not cover batteries or rechargeable
batteries that are deeply discharged or those with
damaged housing or battery terminals.
9. Cost estimate - Products that are not covered or
no longer covered by the warranty will be repaired
at extra cost. Upon request to our service centre,
you can send in the defective products for a cost
estimate and, if necessary, give the service centre
approval for the repair in writing (by post, e-mail).
No further processing will take place without ap-
proval for the repair.
10. Claims other than those mentioned above cannot
be asserted.
The warranty conditions only apply in the current ver-
sion at the time of the complaint and, if necessary, can
be found on our homepage (www.scheppach.com).
In case of translations, the German version is decisive.
Scheppach GmbH · Günzburger Str. 69 · 89335 Ichen-
hausen (Germany)
Tel: +800 4002 4002 · E-Mail: customerservice.GB
@scheppach.com · Internet: https://www.scheppach.com
We reserve the right to make changes to the warranty
conditions at any time without prior notice.
www.scheppach.com
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