Dreame A1 Manual Del Usuario página 32

13 Troubleshooting
Issue
A1 is not connected to
the app.
A1 lifted.
A1 tilted.
A1 trapped.
Left/right rear wheel
error
Blade disc can't rotate.
Bumper error.
EN 32
Cause
1. A1 is not within Wi-Fi
signal coverage or Bluetooth
range.
2. A1 is turned off or is
restarting.
The wheel is not on the
ground.
A1 tilts more than 37° .
A1 is trapped and fails to get
out.
The wheel cannot rotate or
the wheel motor has a
problem.
The blade disc cannot rotate
normally or the cutting
motor has a problem.
The front bumper sensor is
constantly triggered.
Solution
1. Check if A1 has completed the process of
turning on.
2. Check if the router is working properly.
3. Move closer to A1 to establish a Bluetooth
connection.
1. Put A1 back on flat ground.
2. Enter the PIN code on A1 and confirm.
3. A1 can't cross objects higher than 4 cm.
Please keep the ground even where it is working.
1. Put A1 back on flat ground.
2. Enter the PIN code on A1 to confirm.
3. A1 cannot climb slopes greater than 45% (24° ).
1. Remove the surrounding obstacles and then retry.
2. Manually move A1 to a flat and open place
inside the map and try starting the task again. If
you continue to encounter this problem, please
retry after A1 is in the charging station.
3. Check if there are holes in the ground. Fill in
the holes before mowing to prevent A1 from
being trapped.
4. Check if the surrounding grass is taller than
10 cm. You can adjust the obstacle avoidance
height or use a push mower to mow the lawn in
advance to prevent A1 from being trapped.
5. If A1 is often trapped in this location, you can
set it as a no-go zone.
1. Clean the rear wheels and then retry.
2. If you continue to encounter this error, try
restarting A1.
3. If the problem persists, please contact the
after-sales service.
1. Clean the blade disc and then retry.
2. Check if the surrounding grass is taller than
10 cm. You can use a push mower to mow the
lawn in advance to prevent the blade disc from
being blocked by tall grass.
3. Check if there is water under the blade disc. If
there is any, move A1 to a dry place and then
retry.
4. If you continue to encounter this error, try
restarting A1.
5. If the problem persists, please contact the
after-sales service.
1. Check if A1 is trapped somewhere.
2. Gently tap the bumper and make sure it
bounces back.
3. If you continue to encounter this error, try
restarting A1.