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Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
Problem
Possible Cause
Surface elements will
Improper cookware being used.
not maintain a rolling
boil or cooking is
slow
Surface elements do
Cooktop controls improperly set.
not work properly
Power arc ON
Wrong pan type.
indicator blinking
Pan is too small.
Pan not positioned correctly.
an element is turned on.
Scratches on cooktop
Incorrect cleaning methods being used.
glass surface
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
Areas of
Food spillovers not cleaned before next use.
discoloration on the
Hot surface on a model with a light-colored glass
cooktop
cooktop.
Plastic melted to the
Hot cooktop came into contact with plastic placed
surface
on the
hot cooktop.
Pitting (or
Hot sugar mixture spilled on the cooktop.
indentation) of the
cooktop
Pan detection/sizing
Improper cookware being used.
not working properly
Pan is improperly placed.
Cooktop control improperly set.
Noise
Sounds you may hear: Buzzing, whistling and
humming.
Precision Cooking
There is no precision cooking device paired, so you
button beeps error
are unable to start a precision cooking mode.
tone when pressed
one time
Probe actual
Electrical noise is impacting the signal.
temperature is not
stable while charger
is inserted
My sous vide probe
Existing precision probes are not compatible with
JXSOUSV1 won't pair
new precision features.
49-2001131 Rev. 2
What To Do
Use pans that are recommended for induction, have flat
bottoms and match the size of the surface element.
Check to be sure the correct control is set for the surface
element you
are using.
Use a magnet to check that cookware is induction compatible.
size for the element. See the Using the correct size cookware
section.
Center the pan in the cooking ring.
See the Operating the Cooking Elements section.
Use recommended cleaning procedures. See the Cleaning the
glass cooktop section.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean before
use, and use cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Use a flat induction capable pan that meets the minimum size
for the element being used. See the Using The Correct Size
Cookware section.
Make sure the pan is centered on the corresponding surface
element.
Check to see that the control is set properly.
These sounds are normal. See Cooking Noise section.
Connect a precision cooking device.
Probe should be charged before cooking. Do not leave probe
plugged in while cooking.
Connect a model compatible precision probe.
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