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Troubleshooting
Problem
Possible Solution
Unit will not charge
Check that all the unit functions are
turned off.
Check that the USB Charging Cable
is properly connected to the charging
source and to the First USB-C Port
on the unit.
Check the connection to the power
source. Make sure there is good
contact.
Confirm that there is a functioning
power source.
The unit may have shut down to
protect the battery from overheating
after a long period of operation or
charging, or from being too cold (the
ambient temperature has dropped
below 0°C). Disconnect the USB
Charging Cable from the unit and
power source. Allow the unit to cool
down or warm up for a period before
resuming charging.
Problem
Unit fails to jump-start
16
Possible Solution
Check that all the unit functions are
turned off.
Make sure a proper polarity cable
connection has been established and
the Boost LED Indicator on the unit
lights blue.
The unit may be in over-current /
over-time protection. Remove the
clamps and restart after a cooling
down period of approximately 30
minutes.
The unit may be overheated due to
the excessive engine cranking. Make
sure all the unit functions are turned
off and allow the unit to cool down
before resuming operation.
The battery of the unit may be
overheated or is too cold. Allow the unit
to cool down or warm up for a period
before restarting.
The vehicle battery may be in
fault condition and cannot accept
starting assistance. The manufacturer
recommends taking it to a certified
automotive service center for evaluation
Check that the unit has a full charge.
Recharge the unit if necessary.
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