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Problem
The appliance produces
a strange smell.
The appliance is extra
loud.
The appliance still
indicates that I need
to replace a filter, but I
already did.
Appliance keeps off,
but air quality light
blinks for one minute.
The Wi-Fi setup is not
successful.
EN
12
Possible solution
•
The first few times you use the appliance, it may produce a plastic smell.
This is normal. However, if the appliance produces a burnt smell even if
removing the filter, contact your Philips dealer or an authorized Philips
service center. The filter may produce smell after being used for a while
because of the absorption of indoor gases. It's recommended that you
reactivate the filter by putting it in direct sunlight for repeated use. If
odor still exists, replace the filter.
•
Check if the packing of the filter is removed.
•
The appliance will run in high speed when the air quality is poor, which
will causes higher noises. When using the appliance in a bedroom at
night, choose the Sleep speed.
•
if anything drop into air outlet, it may also cause abnormal loud sounds.
Immediate turn off appliance, turn appliance upside down, to get
foreign objectives out of appliance.
•
Perhaps you did not reset the filter lifetime counter. Switch on the
appliance. Then press and hold the mode switch button (
3 seconds until
disappears.
The appliance has malfunctions. Contact the Consumer Care Center in
•
your country.
•
If the router your purifier is connected to is dual – band and currently it
is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your purifier again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You can try to
locate the air purifier closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is case-sensitive.
•
Check if the Wi-Fi password is correct. The password is case-sensitive.
•
Retry the setup with the instructions in section "Reset the Wi-Fi
connection".
•
The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences. Keep the appliance away from other electronic devices
that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-to-date
troubleshooting tips.
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