TROUBLESHOOTING
Problem
Heating unit won't light
Burner won't light while
using a match
Heating unit emits a lot of
black smoke
Sudden drop in gas flow
Flame blows out easily
Cause
Igniter pin and burner are wet
Igniter pin is broken
Electrode wire is loose or disconnected
Electrode wire is shorting between valve
and igniter pin
No gas flow
Regulator isn't connected securely to the
tank
Gas flow is obstructed
Burner ports are clogged
Flame is obstructed at burner ports
Regulator hose is kinked
No gas flow
Excess flow safety valve has been
activated
High or gusting winds
No gas flow
Excess flow safety valve has been activated See 'sudden drop in gas flow' above
Solution
Dry off with a soft cloth
Contact Manufacturer for a replacement part
Reconnect wire to the igniter box located
inside the unit behind the igniter box.
Contact Manufacturer for a replacement part
Check that the gas tank isn't empty
Tighten regulator connection to the gas tank
Check all hoses for kinks and bends
Turn all gas flow connections off. Insert an
opened paperclip (or similar item) into each
of the burner ports to clear them out.
Check that all burner ports are free of any
small lava rocks/pumice stones/Lava-Glass®
pieces
Straighten hose of all bends or kinks
Check that the gas tank isn't empty
Turn the control knob to the 'OFF' position.
Close the tank valve and disconnect propane
gas tank. Turn the control knob to 'HIGH';
wait 1 minute. Turn the control knob back to
the 'OFF' position. Reconnect propane gas
tank. Light the fire unit as indicated in the 'To
Light' section of this manual.
Increase flame to 'HIGH'
Check that the gas tank isn't empty
Page 11