Troubleshooting Guide - vitapur VPL-2 Manual De Uso Y Cuidado

• Remove the quartz sleeve and clean as noted above.
• Insert quartz sleeve into the UV chamber.
• Insert new or old UV lamp into the quartz sleeve and attach the connector.
• Refill the UV chamber by opening the water supply just enough to fill the chamber
with water.
• Check the system for leaks.
• Ensure that the UV lamp is operating. A purple glow should be visible on the end
of the gland nut.
If your system is only being used seasonally, it must be stored properly for the
winter. Disconnect your system from the power source and drain all water from
the system. Cap both the inlet and outlet port to prevent entry of insects or small
animals.
Before replacing the system back in service, disinfection of the household plumbing
system should be conducted.

Troubleshooting Guide

Problem Possible Cause
Warm water Water sitting in UV reaction chamber
output
and heating up due to infrequent use
Unit leaking Misaligned or cross-threaded
water connections on inlet / outlet ports
Excessive water pressure
Water hammer* causing pressure
spikes
No power to GFCI wall socket is tripped
UV lamp when
system is
plugged in
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Suggested Solution
Run tap for a short period of time
Reinstall to ensure a solid connection
with ports
Install pressure regulator ahead of
system
Install a "Water Hammer" arrestor in
system
Reset, following manufacturer's
instructions provided with the outlet
Check socket with other appliances
System has
Lamp not installed correctly
power but UV
lamp is not
coming on Lamp failure
(visible / audible
alarm activated)
System is Not mounted securely
vibrating
Water hammer* causing vibrations
Excessive heat Not being allowed sufficient space
generated for cooling
Operated in an excessive ambient
temperature
Water temperature is too high
*Water Hammer: Sudden closure of a control valve or stopping of a pump produces
excessive pressure surges in a pipeline. These pressure surges can cause significant
damage to equipment and/or appliances directly attached to the water line. Water
hammer is usually noted due to the characteristic banging sounds when valves on the
line are suddenly closed. Water hammer conditions must be immediately remedied,
and damage to systems as a result of this condition are not covered under warranty.
If your experience trouble with your system other than the symptoms described
above, please visit www.greenwayhp.com or contact our Customer Service
Centre at 1-866-253-0447.
Ensure lamp is installed correctly with
electrical fitting (must be snug)
Replace UV lamp
Secure fasteners
Install a "Water Hammer" arrestor in
system
Clear space for cooling (min. 6-12" /
15-30 cm clearance around unit)
Unplug unit until temperature is
within ambient operating conditions
Ensure treatment is on cold water
side only (prior to heating of water)
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