Getting Help And Technical Assistance; Before Initiating A Call, Please Take The Following Steps; Using The Documentation - IBM SDLT 1x16 Guia Del Usuario

Appendix C. Product warranty and support information

Getting help and technical assistance

If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your server, and whom to call for service should it
be necessary.

Before initiating a call, please take the following steps:

v Check all cables to ensure connection
v Check your power "on/off " switches
v Use your "self help" functions to troubleshoot
v Check the IBM Web site for technical information, hints, tips, new device
drivers, etc.
v Use the IBM Discussion Forum on the Web for questions
You can solve many server problems without outside assistance by following
the troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your server and software. The information
that comes with your server also describes the diagnostic tests that you can
perform. Most servers, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, refer to the
information for the operating system or program.

Using the documentation

Information about your IBM server and preinstalled software, if any, is
available in the documentation that comes with your server. That
documentation includes printed books, online books, README files, and help
files. See the troubleshooting information of your server documentation for
instructions on using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated
device drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device
drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions. Also, you can
order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
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© Copyright IBM Corp. 2002