Warranty Service And Support - IBM SDLT 1x16 Guia Del Usuario

assistance of the service specialist, to perform this activity, as the IBM
Statement of Limited Warranty does not include on-site assistance with this
information gathering activity.

Warranty service and support

With the original purchase of an IBM server, you have access to extensive
service and support. During the IBM Machine warranty period, you may call
IBM or your reseller for problem-determination assistance under the terms of
the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances,
IBM will make Engineering Changes (ECs) available that apply to your
hardware.
Customer Replaceable Units (CRU) - Some parts of IBM machines are
designated as Customer Replaceable Units. IBM ships CRU's to you for
replacement by you.
Customer Replaceable Units (CRU)
Keyboard, Monitor
Memory, diskette drive
Hard disk drive
Mouse
This list is not inclusive of all CRUs.
The following are not covered under warranty:
v Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
v Identification of software problem sources.
v Installation of customer replaceable units (CRUs).
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Autocargador de cintas SDLT 1x16: Guía del usuario