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11. FAQs
The certificate doesn´t work although the DNIe is in its slot
Please make sure the card is properly inserted in the card reader. If it is correctly inserted, try to remove it and insert it again.
If the certificate still doesn´t work please go to "I can´t view the AC DNIe root certificate" question, it could be a problem
during installtion process.
I can not view the AC RAIZ DNIe root certificate
This problem could appear in Internet Explorer, Netscape and Firefox navigators.
The installation program copies the root certificate in the following directory: c:\DNIe\con el nombre
ACRAIZ_CERTIFICATE_AND_CRL_SIGNING_SHA1.crt.
To solve this problem open the navigator (Internet Explorer, Netscape or Firefox) and then select the certificate and, without
loose the file, put it in the navigator window. Then you have to follow the indicated steps.
If you want to verify if the root certificate is correctly installed, consult the steps indicated in this user guide.
I can not view the PKCS#11 DNIe module
This problem could appear in Firefox and Netscape navigators. The installation program copy the PKCS#11 cryptographic
module in the following directory: c:\DNIe\ con el nombre instalac.htm
Open a navigator window (Netscape or Firefox) , select the file instalac.htm and, without loose the file, put it in the navigator
window. Follow the indicated steps.
If you want to verify if the root certificate is correctoy installed consult the steps indicated in this user guide.
I want to use my DNIe in a computer in which has been installed the cryptographic module under
another user
The DNie cryptographic module is installed in the following way:
CSP module for Microsoft
PKCS#11 module for Netscape and Firefox
Root Certificate: for Microsoft, Netscape and Firefox
When a new user want to use the DNIe in a computer with another cryptographic module installed, the navigator software
has to be configured again:
Internet Explorer
Under Internet Explorer the new user only has to install the Root Certificate. Follow the indications shown in the question
"I can not view the AC RAIC DNIe root certificate".
Netscape and/or Firefox
These are the steps the user has to follow to complete the installation:
- Install the AC RAIZ DNIE root certificate. Follow the indiations shown in the question "I can not view the AC RAIZ DNIe
root certificate".
- Setup the Security Device. Follow the steps indicated in the question "I can not view the PKCS#11 DNIe module"
SCT012 User Guide
Index
1. Welcome
2. Features
3. Technical Specifications
4. System Requirements
5. Content
6. Hardware
7. Installation
8. DNIe software installation
9. Card Reader
10. Uninstallation
11. FAQs
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