Error Codes; Troubleshooting - Active Era BS-05 Manual De Instrucciones

STORAGE
For long-term storage:
1. Remove the batteries from the battery compartment.
2. Cover the smart scales with a waterproof covering and store horizontally in a safe,
dry place, out of the reach of children.

ERROR CODES

ERROR CODE
Lo
Err
C

TROUBLESHOOTING

PROBLEM
Smart scales not
turning on
Smart scales not
connecting to
Active Era app
Smart scales not
analysing body
composition
11 | English
CAUSE
Battery power is low
Smart scales are overloaded
Measuring error
CAUSE
Batteries not
installed correctly
Battery power is low
Bluetooth not on
Smartphone or tablet
operating system not
compatible
Wearing shoes
and/or socks
Replace batteries
Step off smart scales to
avoid damaging the high
precision sensors
Step off smart scales
and back on again
SOLUTION
Ensure batteries are properly
installed
Replace batteries
Turn smartphone or
tablet's Bluetooth on
Ensure your smartphone's or
tablet's operating system is
running iOS 8.0 and higher or
Android 5.0 and higher
Remove shoes and/or socks and
ensure your feet are in full contact
with the metal sensor plates
SOLUTION