What period does this warranty certificate cover?
The warranty covers repair requests received within one year (1) from the Device's original purchase
date. Repair requests after one year (1) from the date of purchase are not covered by this certificate
of warranty. Repair requests regarding a Device that was repaired or replaced must be submitted no
later than: (a) one year (1) from the original purchase date of the Device or (b) ninety (90) days from
EN
the date that the repaired or replaced Device was returned to you, the later to occur. If a sticker is
attached to your Device stating a warranty period longer than that indicated above, the warranty
period mentioned on the sticker will apply, and the Device will be repaired or replaced as part of the
warranty until such period expires.
If you purchased the Device in an EU country, you have an additional year (according to the EU-
Directive 1999/44) to claim for deficiencies or malfunctioning of your Device, which were present
at the time of purchase, but were not apparent then, as determined by Home Skinovations or the
authorized dealer. In order to make this extended warranty effective you must contact the authorized
dealer from whom you purchased the Device or the local service center and notify them about the
production fault immediately, and no later than 60 days after detecting the fault.
How to get service for the warranty?
For further instructions how to obtain warranty service and for contact details of the service centers
close to you, visit: www.silkn.com/For_International_Visitors, or contact your local authorized dealer,
or call our Help Desk at:
North America: Tel: 1-877-DO-SILKN (1-877-367-4556) / Email: contact@silkn.com
European countries: (Including all member states of the European Union, Switzerland, Norway and
Russia) Tel: +31 (0)180-330 550 / Email: silkn@inno-essentials.com
Japan: Tel: 0120-110-469 / Email:beauty0120110469@sensepil.jp
Israel: Tel: 1-700-700-309, Email: info@silkn.com
Other countries: Email: info@silkn.com
When asking for customer services you may be asked to fill in a form for returning the product and you
shall receive a reference number. In case of a defect that is not covered by the warranty for whatever
reason, Home Skinovations can charge you for the shipping and repair costs if you agreed to repair
the Device at your expense.
What is not covered by this certificate of warranty?
This warranty does not cover any damage resulting from an accident, misuse (including using the
Device other than as described in the use instructions accompanying the Device), defective use,
lack of reasonable care, irregular and unreasonable use including without limitation commercial or
professional use, adding parts not supplied together with the Device, losing parts, using unauthorized
spare parts or exposing the Device to any electrical current other than the indicated current. The
warranty will be cancelled if the Device was treated by anyone not authorized by Home Skinovations
and Home Skinovations will not be liable for any damage resulting from repairs performed by anyone
not authorized by Home Skinovations. The warranty does not include replacing used non-durable
parts.
WARRANTY DISCLAIMER
THE EXPRESS WARRANTY SET FORTH IN THIS DOCUMENT IS IN LIEU OF ALL OTHER WARRANTIES
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTIBILITY, AND FITNESS FOR A PARTICULAR
PURPOSE. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT OF THE DEVICE.
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