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DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM
If you have a question about your Dyson vacuum, call the Dyson Helpline at
1-866-277-4649 with your serial number and details of where and when you
bought the vacuum. Your serial number can be found on the rating plate, which
is behind the clear bin. Most questions can be solved over the phone by one of
our Dyson Helpline staff. If your vacuum needs service, call the Dyson Helpline so
we can discuss the available options. If your vacuum is under warranty, and it is a
covered repair, it will be repaired at no cost.
DYSON HELPLINE
Call 1-866-277-4649 toll free, 7 days a week.
PLEASE REGISTER AS A DYSON VACUUM MACHINE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum machine owner. There are three ways to do this:
•
Online at www.dyson.com
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By calling the Dyson Helpline: 1-866-277-4649.
•
By completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson vacuum in the event of an insurance loss,
and enable us to contact you if necessary.
5 YEAR WARRANTY
Terms and conditions of the Dyson 5 year limited warranty.
WHAT IS COVERED
Your Dyson vacuum is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used
for private household purposes in accordance with the operating manual. This
warranty provides, at no extra cost to you, all labor and parts necessary to ensure
your vacuum is in proper operating condition during the warranty period. This
limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred
as a result of:
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Vacuums purchased from an unauthorized dealer.
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Clearing blockages from your vacuum.
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Use of parts not in accordance with the Dyson Operating Manual.
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Careless operation or handling, misuse, abuse and/or lack of maintenance
or use not in accordance with the Dyson Operating Manual.
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External sources such as weather.
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Repairs or alterations carried out by unauthorized parties or agents.
•
Use of the vacuum other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
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Normal wear and tear, including normal wearing parts, such as clear bin, belt,
filter, brush bar, hose assembly and power cord (or where external damage or
abuse is diagnosed), carpet or floor damage due to use not in accordance with
manufacturers instructions or failure to turn the brush bar off when neccessary.
•
Use of parts and accessories other than those produced or recommended
by Dyson, Inc.
WARRANTY SERVICE
•
Please fill out and return the Warranty Form, or register online at www.dyson.com
•
Before service can take place, the terms of the limited warranty require that you
contact the Dyson Helpline with your model name/number, serial number, date
and place of purchase. Please keep your purchase receipt in a safe place to ensure
you have this information. The serial number is found on the vacuum's rating plate,
which is behind the clear bin.
•
All work will be carried out by Dyson, Inc. or its authorized agents.
•
Any replaced defective parts will become the property of Dyson, Inc.
•
Service under this warranty will not extend the period of this warranty.
•
If your vacuum is not functioning properly, please call the Dyson Helpline at 1-866-
277-4649. Most issues can be rectified over the telephone by our trained Customer
Care staff. If this is not possible Dyson, Inc. will arrange for your vacuum to be
repaired and returned in full working order at no extra cost to yourself.
WARRANTY LIMITATIONS AND EXCLUSIONS
•
Any implied warranties relating to your vacuum, including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
•
Your remedy for breach of this warranty is limited to the warranty service described
above. Dyson, Inc. will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your vacuum.
This limitation is not allowed by some States and so this limitation may not apply
to you.
•
This limited warranty gives you specific legal rights. You may also have other rights
which vary by State.
•
This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
•
If you choose to opt-in to receive communications from us, your details will be
held by Dyson or others on behalf of Dyson so that we can assist you more quickly
with our Dyson Helpline. From time to time, Dyson may send you special offers and
news of our latest innovations.
•
For more information about our data collection practices, please refer to the
Dyson privacy policy at www.dyson.com/privacy
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials and so should not
be treated as household waste. To protect the environment please dispose of this
product responsibly and recycle where possible.
PRODUCT INFORMATION:
Net weight: 16.12lbs (7.30kg).
Please note: Small details may vary from those shown.
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