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G U A R A N T E E
Congratulations on your purchase of a quality Certico product.
All of our products are designed,
manufactured and tested to the highest standards, but despite our best efforts, things do happen, which is
why we provide the following Warranty on all our products
WARRANTY
Certico warrants, to the original purchaser, for a period of one (1) year from the original date of purchase,
this product to be free of defects in materials or workmanship. This warranty specifically excludes
esthetics and consumables such as ceramic cooking stones and does not cover defects caused by
misuse, abuse, tampering, modification or damages resulting from improper installation, handling or
power surges. Should Certico determine that your product is defective in accordance with the terms of
this warranty, Certico, or its authorized service representative, will at its sole discretion, provide
replacement parts, repair or replace the product free of charge provided it is returned in its original
packaging and an original proof of purchase is provided. Certico or its authorized service representative
may use refurbished parts or units in the fulfillment of its obligations hereunder.
This warranty is
non-transferrable.
FILING A WARRANTY CLAIM
Should you believe that your Certico product has a defect in either materials or workmanship during the
applicable warranty period, send an email to warranty@certico.ca indicating your name, address, contact
phone number, the product model number, serial number, date of purchase and describing the problem.
Once your claim has been received, we will contact you (by email and/or phone) to provide details on
getting your product serviced. Defective claims made under warranty, which at the determination of
Certico or its authorized service representative, are the result of abuse, misuse, tampering, unauthorized
modifications or other phenomenon beyond the control of Certico are not covered under warranty and may
be subject to additional charges.
DISCLAIMER and LIMITATIONS
CERTICO'S WARRANTY IS VALID ONLY FOR THE ORIGINAL PURCHASER AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR USE OR PURPOSE. CERTICO'S TOTAL LIABILITY WITH
RESPECT TO DEFECTS IN MATERIALS AND WORKMANSHIP SHALL BE, AT CERTICO'S
DETERMINATION, LIMITED TO PROVIDING REPLACEMENT PARTS, REPAIRING, OR REPLACING
THE PRODUCT. CERTICO WILL NOT BE RESPONSIBLE FOR INSTALLING REPLACEMENT PARTS
OR FOR PROVIDING THE LABOUR TO INSTALL REPLACEMENT PARTS PROVIDED HEREUNDER.
EXCEPT AS STATED IN THE IMMEDIATELY PRECEDING SENTENCE, CERTICO SHALL HAVE NO
LIABILITY, WHETHER UNDER A CAUSE OF ACTION IN TORT, STRICT LIABILITY, CONTRACT, OR
OTHERWISE, TO ANY PERSON FOR ANY CLAIM, INJURY, LOSS, DAMAGE OR EXPENSE
(INCLUDING ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR
EXEMPLARY DAMAGES) IN ANY WAY ARISING OUT OF OR RELATING TO PRODUCT OR ITS USE
BY ANY PERSON.
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