Before you call for service.
Possible Cause
What to do
Using hot water while the water
• Avoid using hot water during water softening
softening system is regenerating
system recharge because the water heater will
refill with hard water. See Automatic Hard Water
Bypass During Recharge section.
Control HARDNESS number setting
• Press MODE/SETbutton until arrow points to
too low
HARDNESS. Be sure the number shown is the
same astheactual grains pergallon hardnessof
yourwatersupply.See Programming theControl
section if o change insetting isneeded.
Grains of hardness in your water
• Water hardness can change over time, especially
supply have increased
in well water. To check, hove the water tested
by o water analysis laboratory or call your local
water deportment.
Adjust the Hardness number
setting as needed.
Absence of hardness minerals
• This is normal. Hardness in water gives it the
abrasive feel you may hove been accustomed to.
The slippery feel is the clean feel of soft water.
• See the Adjusting your Water Hardness section.
Water softening system is a
• Does not use much salt to regenerate - very
"demand" unit
el_cient.
Possible salt bridge
• See the Breaking a Salt Bridge section.
Possible plugged nozzle and venturi
• See the Cleaning the Nozzle and Venturi Assembly
section.
Acidic water in copper plumbing
• Hove the water tested at once.
Meter turbine stuck
• See the Manually Initiated Electronics Diagnostics
section for troubleshooting
procedures.
• Call for service.
Sensor wire not plugged into the
• See the Manually Initiated Electronics Diagnostics
control
section for troubleshooting
procedures.
• Coil for service
No power to unit
• Check the circuit breaker or fuses.
Mechanical defect
• Coil for service.
Combination
of soft water and too
• This is called etching and is permanent.
To
much detergent
prevent this from happening, use less detergent
if you hove soft water. Wash glassware in the
shortest cycle that will get them cleon..
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