Troubleshooting
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Troubleshooting
The OneTouch Verio IQ® Meter displays messages when
there are problems with the test strip, with the meter, or
when your glucose levels are above 600 mg/dL or below
20 mg/dL. Improper use may cause an inaccurate result
without producing an error message.
NOTE: If the meter is on but does not operate (locks-
up), call Customer Service at 1 888 567-3003 (English)
(available 7 days a week, 8 a.m. – 8 p.m. Eastern Time).
Warning
EXTREME
LOW GLUCOSE
(below 20mg/dL)
What it means
You may have a very low
blood glucose level (severe
hypoglycemia), below
20 mg/dL.
What to do
This may require immediate
treatment. Although this
message could be due to a
test error, it is safer to treat
first and then do another test.
Always treat according to
your health care professional's
recommendations.
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