Service
In order to improve customer service, it is recommendable
to register the product at www.grohe.com.
Note the Fault/ Cause/ Remedy table for information on
eliminating problems.
If the problem cannot be rectified, interrupt the power supply
to the cooler/carbonator. Note down the serial number of the
cooler/carbonator on the rear of the device and consult
a specialist installer or contact the GROHE Service Hotline
via email under TechnicalSupport-HQ@grohe.com.
The GROHE Blue
may only be repaired by GROHE Service.
Replacement parts
See fold-out page I (* = special accessories).
Care
For directions on the care of this fitting, please refer to the
accompanying Care Instructions.
Fault
Water not flowing
Filtered water not
flowing, E1 flashes
in the display
Filtered water is
interrupted, E2
flashes in the display
Filtered water does
not flow, E3 flashes
in the display
Handle flashes
orange, E8 flashes
in the display
E4, E5, E6, E7 or EE
flashes in the display
Splashy, irregular
flow
Indicator lamps
do not flash/flash
continuously
Display in handle
illuminates red
No carbon dioxide in
positions Medium
and Sparkling
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Chilled & Sparkling cooler/carbonator
Cause
• Water supply interrupted
• Water supply interrupted
• Pump switched off, display in handle
flashes red
• Safety shut-off of solenoid valve for
running time of over 4 minutes
• No connection between fitting and
cooler/carbonator
• Cable or connector faulty
• No filter capacity
• Fault in cooler/carbonator
• CO
content of water set incorrectly
2
• Control not recognised
• No connection between fitting and cooler/
carbonator
• CO
cylinder not opened or empty
2
Environment and recycling
Used filter cartridges can be returned to GROHE at the
address for the relevant country, at www.grohe.com.
However, the filter can also be disposed of hazard-free in
domestic waste.
The accompanying CO
cylinder can be refilled locally.
2
The CO
cylinder must not be sent back. At the end of its
2
useful life it must be disposed of locally in accordance with the
applicable regulations.
Note: A 2 kg CO
cylinder (Prod. no: 40 423) can be ordered
2
at www.grohe.com.
The cooler/carbonator is an electrical device, to which return
and take-back obligations apply in many countries. GROHE
participates in such take-back systems in all relevant
countries.
This category of device does not belong in
the domestic waste, but must be disposed of
separately in accordance with the relevant
local national regulations.
Remedy
- Open shut-off valves
- Establish water supply to cooler/carbonator
- Disconnect the power supply, wait 15 seconds
and re-connect.
- Close handle and open it again.
- Attach connectors
- Contact Grohe Service
- Change filter cartridge immediately
- Contact Grohe Service
- Contact Grohe Service
- Connect mains supply, disconnect plug-in
connector, wait 30 seconds and reconnect
- Synchronise with one another, see section
Installation
- Fully open valve of CO
cylinder or replace
2
cylinder
8