General Troubleshooting - ReliOn Premier Voice Manual Del Usuario

General Troubleshooting

Problem
The display is
blank even after
inserting a test
strip.
The test does not
start even after
applying the blood
sample on the test
strip.
The test result does
not match the way
you feel.
NOTE
• If the problem is not resolved, please contact Customer
Service: 1-855-776-0662, 7 a.m. to 7 p.m. Central time,
7 days a week.
50
Troubleshooting
• Check whether the test strip is inserted
with the contact bars facing up. Check
if the test strip has been inserted
completely into the test strip port.
• Check if the appropriate test strip
was used.
• Check if the batteries are inserted
correctly.
• Replace the batteries.
• Check if the confirmation window is
filled adequately.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the validity period of the
test strip.
• Perform control solution test.