PROBLEM SOLVING GUIDE
Troubleshooting
WARNING! To reduce the risk of electrical shock or injury from moving parts, turn off
the vacuum and remove battery before servicing or cleaning.
CAUTION! To reduce the risk of electric shock, do not handle plug or appliance with
wet hands.
PROBLEM
Vacuum will
not operate
Vacuum will
not pick-up
dirt or suction
power
is weak
Brushroll does
not turn
Dirt escaping
from vacuum
How to Contact Your Authorized Retailer
Any other service should be performed by an Authorized Retailer. To locate your nearest
Authorized Retailer, visit our website at SimplicityVac.com or call 888-974-6759.
Key Replacement Parts
• Genuine HEPA Media Filter: SF65
For Best Performance
• Keep machine and all accessories clean and in good operating condition.
• Empty dust cup frequently and clean or replace the filter routinely.
• Always use genuine filters and parts, as use of other products may result in poor
cleaning or filtration performance. Simplicity Vacuum filtration products are designed
for maximum performance.
• Store machine carefully in a dry area.
• For optimum cleaning performance and safety, follow your owner's manual.
14
CHECK POINT
Battery charge
Battery installation
Main body, wand and
floor nozzle connection
Full or clogged dust cup
Worn brushroll
Clogged floor nozzle
Clogged wand
Wand not inserted fully
to body
Dirty Filter
Brushroll
Full or clogged dust cup
Filter not installed
correctly
Puncture in filter
POSSIBLE SOLUTION
Charge the battery
Install battery correctly
Assemble wand and floor nozzle
correctly to main body
Empty dust cup
Replace brushroll
Check for clogs
Check for clogs
Insert wand fully to body
Replace filter
Clean the brushroll
Empty dust cup
Install filter correctly
Replace filter