Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem
Reduced
spray OR
no spray
Loss of
suction
power
Brush roll is
not turning
Machine
won't turn on
Machine is
leaking
14
www.BISSELL.com
Possible causes
Clean water tank may be empty
Clean water tank may not be
seated completely
System isn't completely primed
Brush window is not latched in
place
Not holding trigger to spray
solution
Spray tips on foot clogged
Tanks may not be seated properly
Dirty tank has picked up
maximum amount of dirty water and
has reached full line
Brush window is not latched in place
Debris channel in foot is clogged by
debris
Filter clogged by debris
Brush roll is not installed properly
Machine is standing upright
Obstruction has caused brush roll
to stop
Obstruction has caused brush roll to
stop and shut down machine
Handle not inserted properly into
body of machine
Cap of clean water tank is not
closed properly
Remedies
Refill tank
Turn power OFF / Remove and
reseat tank
Hold trigger for 10 to 15 seconds to
make sure the solution has flowed to
the spray tips
Turn power OFF / Unplug machine and
re-install brush window
Hold trigger continuously while using
the machine
Use a pin to clean the spray tips
located underneath the brush roll
window
Turn Power OFF / Remove both tanks
and reseat them so they fit properly on
the machine
Empty dirty tank
Turn Power OFF / Unplug machine and
re-install brush window
Clean the channel with a paper towel
Remove debris clogging the filter screen
and clean the filter
Turn Power OFF / Unplug machine
and follow instructions on page 11 for
replacing brush roll
Recline machine to make brush roll turn
on
Turn Power OFF / Unplug machine and
remove brush window and brush roll to
remove obstruction
Unplug machine to reset the system.
While the machine is unplugged,
remove the brush window and brush
roll to remove the obstruction before
plugging the machine back in for use
Remove the handle and re-insert into
the body of the machine making sure to
push down until you hear a "click."
Remove the clean water tank and
re-apply the cap