Epson TM-H6000 IV-DT Manual Del Usuario página 21

Troubleshooting
No lights on the control panel
Check whether the DC cable and AC cable are correctly connected to the product and
the power outlet.
Error LED is on or flashing
❏ Make sure that all the covers are properly closed.
❏ When a paper jam occurs, remove the jammed paper. (See "Paper jam occurs" on
page 21.)
❏ The autocutter blade may be locked. For a minor lock, the autocutter blade
automatically returns to the correct position. Otherwise, move it to the correct
position. (See "The roll paper cover will not open (the autocutter blade is locked)"
on page 21.)
❏ Printing stops if the head overheats and resumes automatically when it cools.
❏ Turn the product off, and after 10 seconds, turn it back on.
Paper jam occurs
Follow the steps below to remove the jammed paper.
K
!
CAUTION:
The thermal head (See "Cleaning the Thermal Head" on page 20.) can be very hot after
printing. Be careful not to touch it and to let it cool before you clean it.
When the roll paper is jammed
1. Turn off the product. (See "Turning Power On/Off" on page 17.)
2. Open the roll paper cover. (See "Roll paper cover" on page 17.)
3. Remove the jammed paper.
When the slip paper is jammed
1. Turn off the product. (See "Turning Power On/Off" on page 17.)
2. Open the front cover. (See "Front cover" on page 17.)
3. Open the front carriage unit using the lever at the right of it. See Illustration U.
4. Remove the jammed paper.
The roll paper cover will not open (the autocutter blade is locked)
Follow the steps below to return the autocutter blade to the correct position.
1. Turn off the product. (See "Turning Power On/Off" on page 17.)
2. Open the receipt unit cover. (See "Receipt unit cover" on page 17.)
3. Turn the knob (indicated as a in the illustration) of the autocutter blade in the
direction of the arrow until you see a pin (indicated as b in the illustration) in the
opening of the frame. See Illustration V.
TM-H6000IV-DT User's Manual 21
English