Troubleshooting Guide - Duraflame DFI-500-4 Manual De Instrucciones

TROUBLESHOOTING GUIDE

Problem Root Cause
1. No power, switches 1.
do not light up.
2. Stove does not 2a. No incoming power from the
turn on manually.
2b. Improper operation.
2c. Defective switch
3. Flames are not 3a. Defective spinner motor
moving 3b. Spinner detached from
4. Flames are not 4a. Burnt out light bulb
visible
5. Flames are not 5a. Normal operation
bright 5b. Defective dimmer switch
6. Heater is not 6a. Defective Thermostat Switch
turning off
7. Heater is not 7a. Improper operation
turning on 7b. Defective switch
7c. Defective heater blower motor
8. Not producing 8a. power strip/surge protector/
enough heat
8b. Location of unit
9. Unit blows cool or 9.
cold air
10. Noise with 10a. Dirty heater blower motor
heater on 10b. Defective heater blower motor
11. Noise with flames 11a. Defective flame generator
on and heater off
11b. Dented back panel
11c. Warped spinner shaft
12. Power cord gets 12. Normal operation
warm
13. Is it safe to place 13. Product Inquriy
unit on carpet?
14. How many square 14. Product Inquriy
feet will my unit
warm up?
. Heater doesn't work, 15. The thermal protector has
15
but Power and
Heaters witches
are in the "ON"
position and
thermostat is set on
the highest level.
A406
Power cord was not plugged into
the outlet.
electrical wall socket or switches.
the motor
extension cord being used
Defective heater blower motor
drive motor.
tripped.
Corrective Action
1. Check that unit is plugged directly into a standard
120 volt outlet.
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace switch
3a. Replace spinner motor
3b. Remove the back panel and check to see if "spinner" is correctly
mounted to the motor.
4a. Replace 40 watt candelabra bulb
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer switch
6. Replace Thermostat Switch
7a. Manually press main power button on front of unit.
7b. Replace switch
7c. Replace heater blower motor.
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9. Replace heater blower motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11a. Replace flame generator drive motor.
11b. Refer to TSI customer service
11c. Refer to TSI customer service
12. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
13. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
14. Provides supplemental heat up to 1000 square feet
15. Turn all switches to the "OFF" position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet
and operate as normal.
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