Diagnostics - KENMORE ELITE 795.5185 Manual De Uso

Diagnostics (on some models)
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the Diagnostics Team.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from your machine and uses it to analyze the
If you experience problems with your refrigerator, in the
U.S.A. call 1-844-553-6667.
Only use the Diagnostics feature when instructed to do
so by the Diagnostics Team.
The transmission sounds that you will hear are normal and
sound similar to a fax machine.
Diagnostics cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Diagnostics.
Using Diagnostics
First, call in U.S.A 1-844-553-6667.
If the number of the phone you are using is on file is
associated with your refrigerator, you will be
quickly relayed to a Diagnostics Team
agent. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
must deactivate the lock and then reactivate it.)
2. Open the right refrigerator door.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to
try again.
• For best results, use Diagnostics with a landline phone.
• Bad call quality may result in poor data transmission from your phone to the machine, which could
cause Diagnostics to malfunction.
ective diagnosis.
ve minutes, you

Diagnostics

3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer Temp
button.
6. Keep the phone in place until the tone transmission has
nished. The display will count down the time. Once
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
ect the Diagnostics function.
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