Troubleshooting Guide; Technical And Sales Assistance - Lutron Homeworks seeTouch STWD-1B Manual Del Usuario

Troubleshooting Guide

Keypad is working properly when LEDs light up and loads respond as buttons are pressed.
Symptom
LEDs don't light up when buttons are pushed.
LEDs cycle from top to bottom sequentially.
LEDs light when pressed, but the system response isn't correct.

Technical and Sales Assistance

If you need assistance, call the toll-free Lutron
Technical Support Center. Please provide exact
model number when calling.
(800) 523-9466 (U.S.A., Canada and the Caribbean)
Other countries call:
Tel: (610) 282-3800
Fax: (610) 282-3090
Visit our Web site at www.lutron.com
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
Made and printed in the U.S.A. 1/04 P/N 043-144 Rev. A
Cause and Action
Power is not present at keypad.
• Make sure HomeWorks processor is powered.
®
• Check for 15 VDC between pins 1 & 2 on the keypad connec-
tor.
• Remove connector from back of keypad, check connections
and replace.
• Check the HomeWorks Utility to make sure the keypad is pro-
grammed and addressed correctly.
Keypad is properly powered but is not communicating with the
processor.
• Verify that the processor is powered.
• Check that keypad wires 3 & 4 are properly connected.
• Check that keypad link is plugged into correct connector at
processor.
• Verify that link is configured for HWI keypads in the
HomeWorks Utility.
• Check keypad for proper address.
• Check system programming.
LIMITED WARRANTY
Lutron will, at its option, repair or replace any unit that is defective in materials or manufac-
ture within two years after purchase. For warranty service, return unit to place of purchase or
mail to Lutron at 7200 Suter Rd., Coopersburg, PA 18036-1299, postage pre-paid. Telephone
the Lutron Technical Support Center toll free at 800-523-9466. After the two year period, a
pro-rated warranty applies to this product until eight years after the purchase. For more infor-
mation regarding this warranty contact your Lutron representative.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES, AND THE
IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO TWO YEARS FROM PUR-
CHASE. THIS WARRANTY DOES NOT COVER THE COST OF INSTALLATION,
REMOVAL OR REINSTALLATION, OR DAMAGE RESULTING FROM MISUSE, ABUSE,
OR IMPROPER OR INCORRECT REPAIR, OR DAMAGE FROM IMPROPER WIRING OR
INSTALLATION. THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES. LUTRON'S LIABILITY ON ANY CLAIM FOR DAMAGES ARISING OUT
OF OR IN CONNECTION WITH THE MANUFACTURE, SALE, INSTALLATION, DELIVERY,
OR USE OF THE UNIT SHALL NEVER EXCEED THE PURCHASE PRICE OF THE UNIT.
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you. Some states do not allow the exclusion or limi-
tation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
This product may be covered by one or more of the following U.S. patents: 4,835,343;
D436,930; D453,742; D456,783; D461,782; D465,460; D465,770; D466,090; D466,091;
D466,484 and corresponding foreign patents. U.S. and foreign patents pending. Lutron,
Claro, and HomeWorks are registered trademarks and Satin Colors and seeTouch are trade-
marks of Lutron Electronics Co., Inc.
© 2004 Lutron Electronics Co., Inc.