TROUBLESHOOTING GUIDE
COOLING
Problem
Refrigerator and
The refrigerator control is set to OFF (some models).
freezer section are
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not cooling.
Refrigerator is in the defrost cycle.
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Refrigerator was recently installed.
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Refrigerator was recently relocated.
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The refrigerator is in Demo Mode.
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Cooling system runs
Refrigerator is replacing an older model.
too much.
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Refrigerator was recently plugged in or power restored.
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The door is opened often or a large amount of food / hot food was added.
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Doors are not closed completely.
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Refrigerator is installed in a hot location.
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Condenser / back cover is clogged.
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Firmly plug the cord into a live outlet with proper voltage (see Electrical & Grounding
Requirements).
During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
It may take up to 24 hours for each compartment to reach the desired temperature.
If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
The Demo Mode allows the lights and control display to work normally while disabling the
cooling system to save energy while on the showroom floor. To disable Demo Mode, open
one door, then press and hold the Accela Ice and Refrigerator Temp. buttons for five
seconds. Once disabled, OFF will disappear and the previous temperature settings will be
displayed. (Refer to Setting the Controls for recommended temperatures).
Modern refrigerators require more operating time but use less energy due to more efficient
technology.
The refrigerator will take up to 24 hours to cool completely.
Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.
The compressor will run longer under warm conditions. At normal room temperatures
(70 °F or 21 °C) expect your compressor to run about 40% to 80% of the time. Under
warmer conditions, expect it to run even more often. The refrigerator should not be
operated above 110 °F (43 °C).
Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.
Possible Cause & Solution
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