NOISES
Problem
Clicking
The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling on and
off. No action needed.
Rattling
Rattling noises may come from the flow of refrigerant, the water line on the back of the unit,
or items stored on top of or around the refrigerator.
Refrigerator is not resting solidly on the floor.
•
Refrigerator with linear compressor was jarred while running. No action needed.
Whooshing
This is normal when the evaporator fan motor is circulating air through the refrigerator and
freezer compartments.
Air is being forced over the condenser by the condenser fan. No action needed.
Gurgling
Refrigerant is flowing through the cooling system. No action needed.
Popping
Contraction and expansion of the inside walls due to changes in temperature is part of normal
operation.
Sizzling
It is normal to hear water dripping on the defrost heater during a defrost cycle.
Vibrating
If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibration may become audible.
•
Dripping
It is normal to hear water running into the drain pan during the defrost cycle.
Pulsating or high-
Your refrigerator is designed to run more efficiently to keep your food items at the desired
pitched sound
temperature.
•
WI-FI
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
•
smartphone to Wi-Fi
Mobile data for your smartphone is turned on.
network.
•
The wireless network name (SSID) is set incorrectly.
•
The router frequency is not 2.4 GHz.
•
The distance between the appliance and the router is too far.
•
Floor is weak or uneven or leveling legs need to be adjusted. See the Door Alignment
section.
To eliminate the noise, make sure that the sides and back of the refrigerator are not close
enough to contact a wall or cabinet.
The high efficiency compressor may cause your new refrigerator to run longer than your
old one, but it is still more energy efficient than previous models. While the refrigerator is
running, it is normal to hear a pulsating or high-pitched sound.
Delete your home Wi-Fi network and begin the registration process again.
Turn off the Mobile data on your smartphone before registering the appliance.
The wireless network name (SSID) should be a combination of English letters and numbers.
(Do not use special characters.)
Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
If the appliance is too far from the router, the signal may be weak and the connection
may not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
Possible Cause & Solution
Possible Cause & Solution
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TROUBLESHOOTING GUIDE