TROUBLESHOOTING GUIDE
ICE & WATER
Problem
Water has bad taste
Water supply contains minerals such as sulfur.
or odor.
•
Water filter has been exhausted.
•
Refrigerator was recently installed.
•
PARTS & FEATURES
Problem
Doors will not close
Food packages are blocking the door open.
correctly or pop
•
open.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
•
The doors were removed during product installation and not properly replaced.
•
Refrigerator is not leveled properly.
•
Doors are difficult to
The gaskets are dirty or sticky.
open.
•
Door was recently closed.
•
Refrigerator wobbles
Leveling legs are not adjusted properly.
or seems unstable.
•
Floor is not level.
•
Lights do not work.
LED interior lighting failure.
•
Refrigerator has an
The Air Filter may need to be set to the MAX setting or replaced.
unusual odor.
•
The interior of
The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
the refrigerator is
•
covered with dust or
soot
A water filter may need to be installed to eliminate taste and odor problems.
Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped
air and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Rearrange food containers to clear the door and door shelves.
Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct
positions. See the Operation section for more information.
Remove and replace the doors according to the Removing and Replacing Refrigerator
Handles and Doors section.
See Door Alignment in the Refrigeration Installation section to level refrigerator.
Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
When you open the door, warmer air enters the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to
equalize, then see if it opens more easily.
Refer to the Leveling and Door Alignment section.
It may be necessary to add shims under the leveling legs or rollers to complete installation.
The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.
Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the
filter may need to be replaced. See the Replacing the Air Filter section for replacement
instructions.
Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.
Possible Cause & Solution
Possible Cause & Solution
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