Sage the Dual Boiler BES920 Guía Rápida página 22

TROUBLESHOOTING
PAGE HEADER.....
PROBLEM
Espresso just
drips from the
portafilter spouts.
Espresso runs out
too quickly.
and/or
Pressure gauge not
reaching 9 bar.
Coffee not hot enough.
No crema.
22
POSSIBLE CAUSES
• Coffee is ground
too finely.
• Too much coffee in the
filter basket.
• The filter basket may
be blocked.
• The coffee is ground
too coarse.
• Not enough coffee in
the filter basket.
• Coffee not tamped
firmly enough.
• Cups not preheated.
• Milk not hot enough
(if making a cappuccino
or latte etc).
• Coffee beans are stale.
• Using Single Wall
Filter Baskets with
pre-ground coffee.
WHAT TO DO
Use slightly coarser grind.
Lower dose of coffee using the
RAZOR™ dosing tool.
Use the fine pin on the provided
cleaning tool to clear the outlet hole(s)
on the underside of the filter basket.
If it continues to be blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in the
solution for approx. 20 minutes. Rinse
thoroughly.
Use slightly finer grind.
Increase dose of coffee and use the
RAZOR™ dosing tool to trim off excess
coffee after tamping.
Tamp between 15-20kgs
of pressure.
If the above suggestions do not
help, check the machine. Place an
EMPTY Dual Wall filter basket into the
portafilter (either 1 CUP or 2 CUP).
Press the MANUAL button.
If the pressure gauge reads over 5
bar the machine is OK. Ensure correct
dose by using the RAZOR™ dosing
tool. If the dose is correct, make the
grind finer.
If the pressure gauge reads below
5 bar, contact Sage
®
Service Centre.
Rinse cups under hot water outlet and
place on cup warming tray.
Heat milk until side of
the jug becomes hot
to touch.
Buy freshly roasted coffee with a
roasted-on date.
Ensure you use Dual Wall Filter
Baskets with
pre-ground coffee.
Customer