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WARNING: Disconnect chime unit from power source before
opening chime access door. Close door and replace screw before
reconnecting to power.
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Sensor battery is not installed correctly.
A. CORRECTIVE ACTION: Make sure battery is installed according to the
diagram inside the sensor.
B. POSSIBLE CAUSE: Sensor battery is dead.
B. CORRECTIVE ACTION: Check charge of sensor battery and replace if
necessary.
C. POSSIBLE CAUSE: Chime is not receiving power.
C. CORRECTIVE ACTION: Make sure the plug-in chime has power.
D. POSSIBLE CAUSE: Sensor and chime are not synced.
D. CORRECTIVE ACTION: Sync the sensor and chime.
• Unplug chime.
• Ensure switch 1 on both the chime and sensor is set to OFF.
• Wait 30 seconds.
• Press and hold the "TEST" button inside the sensor within 20 seconds
after plugging in chime. When the "Ding-Dong" tune is played, the sen-
sor is synced with the chime.
2. PROBLEM: Sensor battery seems okay, but the chime does not work after
installation.
A. POSSIBLE CAUSE: Chime or sensor is mounted on metal or near metal
studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move sensor away from metal surface. Move chime to a different wall
outlet.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and sensor are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to sensor.
Helpful Videos – www.hzsupport.com
Troubleshooting
Helpful Answers – 1-800-858-8501
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